Telehealth built for your facility — not adapted to it.
iDocsWeb is the only telemedicine platform engineered from the ground up for LTC / SNF. Fully integrated with your EHR, radically easy for staff, and ready around the clock.
Most telehealth is rebranded generic software. iDocsWeb isn't.
10+ years of development alongside practicing LTC professionals shaped every screen. The result is a platform that fits the way your facility actually works.
Built for LTC / SNF
Workflows, note templates, and roles designed for the realities of skilled nursing — not a hospital tool squeezed to fit.
Radically easy to use
Take a device to the bedside, select the patient, and connect. Over 75% of consultations happen on mobile, with zero training overhead.
Full EHR integration
Patient data, demographics, and insurance flow in automatically. Progress notes sync back — no double charting, no separate logins.
Everything a facility needs to treat in place
EMR Integration
Access critical patient info during the session — no facility EHR login needed. Notes write straight back.
Mobile Friendly
Connect from any web-enabled device — phone, tablet, or computer — using only a browser. No installs required.
Billing Made Easy
Integrated billing pulls insurance from the facility record and produces the documentation needed for reimbursement.
Behavioral Health
Diagnostic, progress, and discharge templates designed specifically for LTC behavioral health encounters.
Family Participation
Conference approved family members into consultations or call them direct — right from the session.
Specialist Network
Bring in our diverse specialist network — or add your own at no cost — for co-management at the bedside.
Your providers or ours — around the clock
Most re-admissions happen on nights and weekends. iDocsWeb connects to your providers and gives you ours when you need them — board-certified MDs, plus NP and RN coverage.
A platform that pays for itself
As the originating site for a telehealth encounter, your facility is eligible for the CMS site-of-origination facility fee — HCPCS code Q3014. iDocsWeb captures it for you automatically.
After every eligible visit, the system generates a pre-filled claim — patient, insurance, date, and place of service pulled straight from the EHR — ready to submit for billing. The reimbursement can offset the cost of the platform itself.
What treating in place is worth to your facility
Every avoided transfer keeps a resident — and their revenue — in your building. Adjust the numbers to your facility and see the annual impact.
Fewer transfers start a cycle that compounds
Treating in place doesn't just save a transfer — it strengthens the quality measures and hospital relationships that drive your census.
Treat in place
Residents are cared for on-site instead of being sent out.
Readmissions drop
Avoidable hospitalizations fall 27–35% on average.
Quality measures rise
Lower readmissions strengthen your CMS Five-Star quality scores.
Referrals & census grow
Hospitals and ACOs steer patients to preferred, low-readmission partners.
Apps built for the people who use them
iDocsWeb Provider puts on-call response in a clinician's pocket. iDocsWeb Family Member lets approved family join consultations from anywhere — keeping everyone in the loop.
When families are in the room, everyone wins
The iDocsWeb Family app lets approved loved ones join a resident's telehealth consult from anywhere — keeping them part of every decision, no drive-in required.
When families see care happening live, they're reassured — cutting the anxious 911 calls and avoidable transfers out.
Transparency and involvement build trust in your facility — families feel included in every decision.
From bedside to billing in six steps
Take device to bedside
Log in, select the patient — provider and family info is pulled from the EHR automatically.
Protected health data, every step of the way
iDocsWeb is built on a secure, cloud-based foundation so resident data stays private, encrypted, and available wherever care happens.
256-bit encryption
Bank-grade AES-256 encryption protects every session and record, in transit and at rest.
Cloud-based
Secure, redundant cloud infrastructure means no servers to maintain and access from anywhere.
HIPAA compliant
Fully HIPAA-compliant handling of protected health information, with audit trails on every encounter.
SOC 2 compliant
Independently audited against SOC 2 standards for security, availability, and confidentiality.
