A platform built feature-by-feature for long-term care
Unlike vendors who rebrand off-the-shelf software, every iDocsWeb capability was shaped by years of feedback from practicing LTC professionals.
EHR-integrated24/7 coverageBilling-ready
Purpose-built for LTC & SNF
Off-the-shelf telehealth
×Generic hospital tool adapted to fit a facility
×Separate logins to view patient data
×Connect only to the vendor's providers
×Manual charting and billing after the fact
The iDocsWeb way
Purpose-built for LTC / SNF from the ground up
Patient data in-session — no extra logins
Your providers or ours, around the clock
SOAP notes sync to EHR & billing automatically
Around-the-clock coverage
Care doesn't keep office hours — neither do we
Reach your own facility providers 24/7 through iDocsWeb. And when you'd rather not — subscribe to our after-hours coverage and let board-certified clinicians take the nights and weekends.
24/7
EVERY DAY
The daily cycle
Daytime — your providers on-site
Reach your facility's own physicians instantly while the day shift is on the floor.
Nights — iDocsWeb after-hours
Board-certified clinicians pick up the call the moment the day shift ends.
Weekends, fully covered. iDocsWeb handles both days end to end — when most re-admissions happen.
Reach your own providers, 24/7
Your facility's physicians are one tap away at any hour — with the same in-session patient context, day or night. iDocsWeb simply connects your existing team faster.
OPTIONAL SUBSCRIPTION
We cover the nights & weekends
Subscribe and our board-certified MDs, NPs, and RNs handle after-hours calls — when most re-admissions happen — in full coordination with your physicians.
Stronger nursing teams
Every consult makes your nurses sharper
On iDocsWeb, nurses work shoulder-to-shoulder with the physician through every telehealth consult — not handing off and walking away. That hands-on collaboration compounds: critical assessment skills grow with each encounter.
The result is a floor team that recognizes subtle changes earlier — catching potential problems before they ever become a 911 call or an ER transfer.
Learning by doing. Every consult is live, case-based teaching alongside a physician.
Sharper assessments. Nurses learn to spot the early, subtle signs that matter most.
Fewer emergencies. More issues caught and resolved before they escalate to 911 or the ER.
Catching it earlier
A resident's condition over time — two paths from the same early sign
Caught early, treated in place
Missed until it escalates
01 / EMR INTEGRATION
Full patient context, zero extra logins
Access critical patient information during the telemedicine session without logging into the facility EHR. Progress notes completed in iDocsWeb write straight back to the record — no double charting.
EHR
PointClickCare Info
Surfaced inside the iDocsWeb session
LIVE
9:41iDocsWeb
Incoming request
Telemedicine Consult
Sunrise Care Center · Bed 12B
Decline
Accept
Connected00:03
Dr. Patel
iDocsWeb
New telemedicine request
02 / MOBILE FRIENDLY
Over 75% of consults happen on mobile
Providers are able to treat from everywhere using the iDocsWeb Provider mobile application. The feature rich application automatically connects to the facility's EHR ensuring providers have all of the information they need to effectively treat from anywhere.
03 / BILLING MADE EASY
Reimbursement-ready documentation, built in
As billing guidelines for telemedicine keep expanding, iDocsWeb's integrated billing pulls insurance from the facility record and gives providers and facilities exactly the documentation they need to bill for every encounter.
Encounter summary
Ready to bill
CPT code99308
InsuranceVerified ✓
DocumentationAttached
And everything else a facility needs
Behavioral Health
A turn-key platform for LTC behavioral health providers. Initial diagnostic, progress note, and discharge templates designed specifically for behavioral health encounters make charting easy.
Family Participation
iDocsWeb Family conferences approved family members into consultations or calls them direct — improving communication between everyone involved in a resident's care.
Specialist Network
Let our diverse network of specialists assist your doctors in co-managing patients at the bedside — where it's safest and most convenient. Your existing specialists can join our network at zero cost.
On-Call Coverage
Most re-admissions happen on nights and weekends. We provide after-hours MD coverage with board-certified doctors, in coordination with your physicians — plus RN and NP coverage.
Analytics & ROI
See exactly how, why, and when care happens
iDocsWeb includes industry-leading analytics. Operators see how, why, and when telemedicine is being used across their facilities — and prove the return on every encounter.
Utilization at a glance. Break down usage by reason, time of day, provider, and facility.
ROI you can prove. Captured Avoided ER Transfer reporting calculates return automatically.
Online or exported. View reports in the browser, or export to PDF and XLS for further refinement.
Automated QIPP reports — delivered the 1st of every month
Support for any documentation required for state audits
Questions
Frequently asked
Do we have to replace our current EHR?
No. iDocsWeb works alongside your existing record — patient data from systems like PointClickCare surfaces right inside the session, and progress notes write back automatically. There's no rip-and-replace.
Can we use our own physicians, or only yours?
Both. Reach your facility's own providers around the clock through iDocsWeb. When you'd rather not staff the off-hours, subscribe to our after-hours coverage and our board-certified MDs, NPs, and RNs take the nights and weekends — in coordination with your physicians.
What devices and setup are required?
Any web-enabled device with a browser — a phone, tablet, or computer. There are no installs and no IT tickets. Native iDocsWeb Provider and Family Member apps are also available on iOS and Android.
How does billing work?
iDocsWeb pulls insurance from the facility record and produces reimbursement-ready documentation for every encounter — giving providers and facilities exactly what they need to bill, with the SOAP note attached.
Does iDocsWeb support the Texas QIPP program?
Yes. iDocsWeb is a Texas QIPP partner and supports facilities participating in the Quality Incentive Payment Program. Reach out and we'll walk through how it fits your program goals.
How quickly can our facility go live?
Quickly — because there's no software to install. We tailor a short walkthrough to your community and EHR, and your team connects from the browser they already use.
Want to see these features on your floor?
We'll tailor a walkthrough to your community and EHR.
